Terms and Conditions

“DIGITALEASE SOLUTIONS S.R.L., as the administrator of the website www.tretinoins.com and of the entity ‘Tretinoins.com,’ reserves the right to make changes to these provisions without prior notification to users.

Users will have permanent access to the terms and conditions of website usage by accessing the ‘Terms and Conditions’ page at any time. The website www.tretinoins.com operates in accordance with the legal provisions of the Romanian state, being operated by DIGITALEASE SOLUTIONS S.R.L. | CUI: 47543828 | VAT: RO48338171 and registered in the Companies Register under number J40/1694/2023, headquartered in Bucharest, Sector 2, Sos. Colentina 16, Bloc A5, Ap. B44, postal code 021177, hereinafter referred to as ‘we,’ ‘the entity,’ ‘Tretinoins.com,’ ‘www.tretinoins.com,’ ‘tretinoins.com,’ ‘Tretinoin Supplies.’

We recommend that you carefully read the terms and conditions to properly use the www.tretinoins.com website. Visiting and/or ordering products from this site implies acceptance of the terms and conditions below. If you have any questions before placing an order, please contact us at contact@tretinoins.com. The site administrator reserves the right to make changes to these provisions without prior notification to users.

Users will have permanent access to the terms and conditions of website usage, being able to consult the ‘Terms and Conditions’ page at any time.

Preliminary Clarifications

Prices are expressed in RON/Lei. DIGITALEASE SOLUTIONS S.R.L. is a non-VAT payer, therefore no VAT is applied to the sales prices. The final cost paid by the customer consists of the purchase price of the product, to which the shipping cost, detailed on the order completion page, may be added. Our company does not apply any other additional fees. All products will be delivered subject to available stock. Vouchers or other loyalty methods are not transferable and cannot be accumulated.

No membership fees are charged.

Additionally, there are no differences between users who have an account and users who place an order without registering an account on the website www.tretinoins.com.

Delivery Information

All products are shipped and sold from our own stock.

Packages are shipped within 24-48 hours of receiving the order and are sent through our partner courier company, Sameday, with the possibility of online package tracking (online tracking by checking the AWB).

Packages are in transit (being delivered) for 2-4 working days, these aspects depending on the Sameday courier company.

Privacy and Data Security Policy

The entity undertakes not to provide users’ personal data from the site to third parties, except for direct collaborators where access to certain data is necessary to provide services (email marketing/newsletter services, payment processors, courier companies, etc.). The entity guarantees the security and confidentiality of the data hosted and transmitted through its computer system. This entity will use users’ personal data to inform them about promotional offers and news through the site’s newsletter and to send coupons, greetings, or other messages. Personal data entered by users is necessary to confirm orders, deliver ordered products, and for optimal subsequent collaboration between this entity and its customers. The entity does not sell, offer, exchange email addresses obtained through the website www.tretinoins.com, and does not disclose your email address to other individuals accessing the pages of this site without your explicit consent. In accordance with applicable laws in Romania, the entity disclaims any responsibility for direct or indirect guarantees, including the commercial nature of the products.

The entity reserves the right to delete or modify the site’s content without any restriction or prior notice.

The contract between the Seller and the Buyer is considered concluded upon confirmation of the order placed by the Seller.

Confirmation can be made by email, when the buyer is notified that their order on the site has the status ‘Order Confirmed,’ without the need for further confirmation from the Buyer, or by phone, at the Buyer’s request. Once the contract is concluded, i.e., the order confirmation is made, the buyer is obliged to pay the value of the products plus any transport costs involved, which have been previously communicated in the steps of placing the order online. Upon confirmation of the order by the Seller, there is a complete acceptance of the order’s terms. The Seller does not consider at any time an order placed on the site, but which does not have the status ‘Order Confirmed,’ to have the value of a Contract. The general terms and conditions of sale will form the basis of the contract thus concluded.

Copyright

The content of www.tretinoins.com is protected by copyright laws and legislation on intellectual and industrial property rights. The use of elements belonging to the site www.tretinoins.com without written consent is sanctioned according to current legislation.

Copyrights for the logos and slogans of our partners and collaborators belong to them.

As an exception, DIGITALEASE SOLUTIONS S.R.L. that manages the website www.tretinoins.com uses royalty-free media content (where licensing or copyrights are not necessary) or contains software products purchased with a license issued to DIGITALEASE SOLUTIONS S.R.L.

To report any issue related to intellectual property rights, please write to us at contact@tretinoins.com.

Disclaimer

The products presented on the site are for example purposes, and certain characteristics may differ from images (color, appearance, language, text layout, etc.). The Tretinoins.com team tries to present the products as detailed and accurately as possible and to respect the accuracy of the information. However, we do not guarantee that the description of the products and services, as well as the content of this site, are error-free. The entity does not assume responsibility for the availability in stock of all displayed products. For this reason, the company reserves the right not to fulfill an order if the products are no longer available. If a product offered by our store does not match the description or is sent incorrectly, the customer can request a refund, but no other additional compensation is granted.

Conditions for Product Returns

How and when can the customer request a return?

After receiving the order, you have a period of 14 calendar days to decide if the product meets your expectations. If there are items in your order that you want to return, please complete the return form.

After completing and submitting the return form or notifying the customer’s desire to return, we, Tretinoins.com, will send our partner courier, Sameday, free of charge, to pick up the package you want to return and send it to us.

When does the 14-day period for the customer start?

The 14-day period starts for the customer from the moment the package is received by the customer.

Within what time does the customer receive the refund for the return requested?

DIGITALEASE SOLUTIONS S.R.L. undertakes to refund the customer the value of the returned products within 14 calendar days from receiving the returned product, based on the return form or notification sent by email to contact@tretinoins.com, completed by the customer.

The value of the returned products and shipping will be refunded by the seller to the account indicated by the returning customer within 14 days of receiving the returned product.

In the return form/written notification, the details and bank account of the person requesting the return will be filled in.

The return form available on the site is just an estimation and should be completed in all its fields. The return is considered valid only if all the fields of the return form are completed correctly. If the return form is not correctly completed, the return request will not be taken into account.”