Return Policy

The website www.tretinoins.com operates in accordance with the legal provisions of the Romanian state, being operated by ‘DIGITALEASE SOLUTIONS S.R.L.’, CUI: 47543828, VAT: RO48338171, registered with the company register under number J40/1694/2023, with its registered office in Bucharest, Sector 2, Sos. Colentina 16, Bloc A5, Ap. B44, postal code 021177, hereinafter referred to as ‘we,’ ‘the entity,’ ‘Tretinoins.com,’ ‘www.tretinoins.com,’.

How and when can a customer request a return?

After receiving your order, you have a period of 14 calendar days to decide if the product meets your expectations. If there are items in your order that you wish to return, we invite you to complete the return form.

After completing and submitting the return form or notifying us of the customer’s desire to return, we, Tretinoins.com, will send, free of charge, our partner courier from Sameday to pick up the package you wish to return and send it to us.

When does the 14-day period for the customer begin?

The 14-day period starts for the customer from the moment the package is received by the customer.

How long does it take for the customer to receive the refund for the requested return?

DIGITALEASE SOLUTIONS S.R.L. undertakes to refund the customer for the value of the returned products within 14 calendar days from receiving the returned product, based on the return form or notification sent by email to contact@tretinoins.com, completed by the customer.

The seller will refund the value of the returned products and transportation to the account specified by the returning customer within 14 days of receiving the returned product.

The return form/written notification should include the details and bank account of the return requester.

The return form available on the website is just an example. According to the legislation, the customer has the right to withdraw from the contract through a clear declaration, using any preferred method, such as email, mail, verbally, etc.

There are NO additional fees for a return. NO restocking fee is charged. NO return shipping is charged for defective products. NO return shipping is charged if the customer ordered or received the wrong product. NO return shipping is charged to the customer; this is fully borne by DIGITALEASE SOLUTIONS S.R.L., the company managing the website www.tretinoins.com. Return criteria:

The product must be in an unused, unopened, and unaffected condition, suitable for resale – it must be returned sealed due to health or hygiene considerations. Purchased products must be in the same condition as when purchased or received, including keeping the packaging intact. In the case of personal care items or personal hygiene products, they cannot be returned once unsealed or used once, such as toothpaste, shampoo, etc., according to Article 16, letter e, of Ordinance 34/2014. The return must include both labels and the original documents with which they were shipped. The buyer has the option to waive the purchased products from the greenderma.ro online store without the need to justify the withdrawal decision and without incurring any other costs.

Refunding a product or replacing the product:

In the event that a different product or quantity is delivered, you must report the incident to the seller to resolve it. If the product is no longer in stock, the buyer can choose to replace it with another product or receive a full refund.

Also, if the customer ordered the wrong product, they can opt to exchange it for the correct one they desire.

If you have any other questions, you can contact us through the following methods:

Hours: Monday-Saturday: 8:00 AM – 8:00 PM Contact form: Available on the page www.tretinoins.com/contact Email: contact@tretinoins.com Phone: 0750418333 Download the return form by clicking the text below:

RETURN FORM